Policies
Hours of Operation:
Monday - Friday  8:00 am - 5:00 pm
Saturday and Sunday by appointment only.

Since we live on-site we will accommodate your schedule, whatever it is. All we require in return is that you inform us in advance by making an appointment.

Vaccination Requirements:
Dogs:
Rabies - yearly or every three years
DHPPC (Distemper/Parvo) - yearly
Bordetella (Kennel Cough) - once every 6 months

Cats:
Rabies - yearly or every three years 
FVRCP - yearly
Feline Leukemia - yearly

All vaccinations must have been administered 7 days prior to check-in.

A current copy of your pet's vaccination records must be sent to us prior to the first boarding or day care date, or it must be provided to us at check-in. You may also fax current shot records to 903-364-1228. Failure to provide written proof of the required vaccinations will result in denial or cancellation of boarding, daycare, or grooming. All vaccine records must be from a licensed veterinarian.

Age Requirements:
Puppies must be at least 16 weeks of age and must have all sets of vaccinations, including DHPPC, Bordetella, and Rabies.

Spayed/Neutered and other health conditions:
All pets in daycare must be spayed or neutered. We will board un-spayed/un-neutered pets, but they will not be allowed to play freely with the other guests. They will be walked and/or allowed to play in an area alone when not kenneled. Medications can be administered in a pill or ointment form. All medications need to be in the original container, clearly marked, and accompanied by the following information: dogs name, name of medication and strength, dosage per day and whether it has been administered the morning or afternoon of drop off.

Arrival:
Your pet must wear a secure collar and be on a leash when they arrive for check-in and when they leave after check-out. We highly recommend they wear ID tags on their collar.

Entrance Examination:
All pets will be examined upon entering the retreat. We strongly recommend your pet be on a flea and tick preventative. If fleas or ticks are present on your pet, a treated bath will be given at the owner's expense. If fleas or ticks are detected at check in, refusal by a pet owner to have their dog receive a flea bath will result in denial or cancellation of reservations. Any medical or other problems will be addressed at this time with the owner.

Personal Items:
You are welcome to bring blankets, chews, toys and other items you feel comfortable leaving your pet alone with. Additionally, because many pets are sensitive to sudden diet changes, we request you bring your pet's food so that we can avoid unnecessary stress during his/her stay. Please bring food in marked containers or bags.

Photography:
Pace Creek Pet Retreat shall have exclusive rights to all photographs taken of your pets. It shall only be used by Pace Creek Pet Retreat for its own promotion, advertising, sale, or publicizing.

Cancellation Policy:
A fee of $50.00 or half the amount of the scheduled visit, whichever is less, is required if you don't cancel in accordance with our cancellation policy.

24 hours for non-holiday reservation
72 hours for holiday reservation
7 days for Thanksgiving and Christmas

Security:
Secured by Guardian Protection Services.

Payment:
Payment for all services is due and must be paid at check-in. We accept checks and cash. A valid driver's license is required.

Check Out:
We charge by the night (just like a hotel) check out time is 12 noon, after 12 noon an additional nights fee is charged.

If someone other than yourself will be picking up your pet, we must be notified in advance. Also, your pet is special and we know that you are interested in how his or her stay with us has progressed. To ensure your pet's well being, we monitor their daily activities with a report card.

In order to ensure the safety of our staff and pets left in our care, we reserve the right to turn away any animal unsuitable for our environment. Upon admission for services, your signature of contract acknowledges your awareness and acceptance of our policies.

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